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PL-900 Practice Question: Add a chatbot to its Power Pages site to handle…

A company wants to add a chatbot to its Power Pages site to handle common customer inquiries. The chatbot should answer questions based on a knowledge base and escalate to a human agent if needed. Which Power Platform capability integrates with Power Pages for this purpose?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Power Virtual Agents

Power Virtual Agents (now part of Microsoft Copilot Studio) can be embedded as a chatbot in Power Pages.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Power BI

    Why it's wrong here

    Power BI is for analytics, not chatbot.

  • Power Virtual Agents

    Why this is correct

    Power Virtual Agents provides AI-powered chatbots.

  • Power Automate

    Why it's wrong here

    Power Automate automates workflows, not chatbot conversations.

  • Power Apps

    Why it's wrong here

    Power Apps is for custom apps, not chatbots.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.