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PL-900 Practice Question: Add a chatbot to its Power Pages site to handle…
A company wants to add a chatbot to its Power Pages site to handle common customer inquiries. The chatbot should answer questions based on a knowledge base and escalate to a human agent if needed. Which Power Platform capability integrates with Power Pages for this purpose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Virtual Agents
Power Virtual Agents (now part of Microsoft Copilot Studio) can be embedded as a chatbot in Power Pages.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power BI
Why it's wrong here
Power BI renders dashboards and reports; it contains no conversational engine, knowledge-base grounding or human handoff. It is the right choice when the requirement is embedding interactive analytics visualisations into a Power Pages site rather than answering customer questions.
- ✓
Power Virtual Agents
Why this is correct
Power Virtual Agents provides the chatbot engine that Power Pages embeds, answering from a configured knowledge base and handing off to a human agent through escalation. This matches the requirement for knowledge-based responses plus escalation.
- ✗
Power Automate
Why it's wrong here
Power Automate orchestrates flows and approvals but does not itself host a conversational bot with knowledge-base answers and escalation. It is correct when the site must trigger background processes, such as creating a record or sending a notification, after a form submission.
- ✗
Power Apps
Why it's wrong here
Power Apps builds model-driven and canvas applications; it provides no natural-language chatbot or knowledge-base retrieval. It is the right choice when users need a custom data-entry or task application embedded in the page, not conversational inquiry handling.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.