PL-900 Demonstrate the capabilities of Power Apps Practice Question
A company uses a model-driven app to manage support tickets. Users want to automate the creation of a follow-up task when a ticket is resolved. Which component should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Automate flow
Power Automate can trigger on record changes (e.g., status change to resolved) to automatically create a follow-up task. Option B is wrong because Microsoft Copilot Studio is for building chatbots, not for task automation. Option C is wrong because a custom Power Apps page would require manual interaction, not automation. Option D is wrong because Business Rules are limited to simple form logic and cannot create records.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Power Automate flow
Why this is correct
Power Automate flows trigger on Dataverse events, such as a support ticket's status changing to Resolved, then execute actions automatically — here, creating a follow-up task record. This satisfies the stem's requirement to automate task creation without user intervention, unlike manual configuration or static business rules.
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Microsoft Copilot Studio
Why it's wrong here
Copilot Studio builds conversational bots and AI-driven assistants, not record-triggered automation inside a model-driven app. It is tempting because it can call flows and Dataverse actions, and it would be correct if users needed a chat interface or virtual agent rather than an automatic task created on ticket resolution.
- ✗
Custom Power Apps page
Why it's wrong here
A custom page renders a bespoke UI within the app; it holds no trigger that fires when a ticket's status changes, so it cannot create the task automatically. It is tempting because custom pages can host buttons and embedded flows, and it would be correct if users wanted a tailored screen rather than background automation.
- ✗
Business Rule
Why it's wrong here
Business rules apply server-side logic to a single record's fields and columns; they cannot create a new related task record on status change. It is tempting because business rules do react to field changes, and one would be correct for setting or validating values on the ticket itself, not for spawning another record.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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