This MS-900 practice question tests your understanding of describe microsoft 365 pricing, licensing, and support. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO of the following support options are available for Microsoft 365?
On-site support
Why wrong: Microsoft does not offer on-site support for Microsoft 365.
Phone support
Phone support is available for some Microsoft 365 plans.
Chat support
Why wrong: Chat support is not available for all plans.
Online support via the Microsoft 365 admin center
The admin center provides support requests and troubleshooting.
Email support
Why wrong: Email support is not a standard option.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Phone support
Phone support (B) is a standard support channel for Microsoft 365, available to all subscribers with a qualifying support plan, allowing users to call Microsoft directly for technical assistance. Online support via the Microsoft 365 admin center (D) is the primary self-service and ticket-based support portal where administrators can submit service requests, access health dashboards, and manage support cases.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
On-site support
Why it's wrong here
Microsoft does not offer on-site support for Microsoft 365.
Phone support
Why this is correct
Phone support is available for some Microsoft 365 plans.
Related concept
Read the scenario before looking for a memorised answer.
Chat support
Why it's wrong here
Chat support is not available for all plans.
Online support via the Microsoft 365 admin center
Why this is correct
The admin center provides support requests and troubleshooting.
Related concept
Read the scenario before looking for a memorised answer.
Email support
Why it's wrong here
Email support is not a standard option.
Common exam traps
The trap here is that candidates often confuse chat support (C) as a standard Microsoft 365 support option, but it is not explicitly listed in the official support channels, which are limited to phone and online via the admin center.
Detailed technical explanation
Microsoft 365 support is structured around the Microsoft 365 admin center, which provides a unified interface for creating and tracking service requests, viewing service health, and accessing self-help resources. Phone support is available for critical issues and is often tied to the severity level of the incident, with response times varying based on the support plan (e.g., Premier or Unified). The admin center also integrates with the Microsoft 365 Service Health Dashboard, which uses real-time telemetry to display incidents and advisories, ensuring administrators can monitor and manage support cases without relying on email or chat.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
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FAQ
Describe Microsoft 365 pricing, licensing, and support — This question tests Describe Microsoft 365 pricing, licensing, and support — Read the scenario before looking for a memorised answer..
The correct answer is: Phone support — Phone support (B) is a standard support channel for Microsoft 365, available to all subscribers with a qualifying support plan, allowing users to call Microsoft directly for technical assistance. Online support via the Microsoft 365 admin center (D) is the primary self-service and ticket-based support portal where administrators can submit service requests, access health dashboards, and manage support cases.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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