MD-102 Manage and maintain devices Practice Question
You manage Windows 11 devices with Microsoft Intune. Users report that when they attempt to enroll a personal device, enrollment fails with error 80180014. You need to ensure that only corporate-owned devices can enroll. What should you configure?
⚠ Common exam trap
Many candidates confuse enrollment restrictions with compliance policies; enrollment restrictions control whether a device can enroll, while compliance policies evaluate devices after enrollment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enrollment restrictions in Intune with a device platform restriction blocking personally owned Windows devices.
Enrollment restrictions in Intune are designed to control which devices can enroll based on platform, version, and ownership. By blocking personally owned Windows devices, you ensure that only corporate-owned devices can enroll. This directly resolves the error and enforces the requirement. Other options control post-enrollment compliance or access, not the enrollment process itself.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Device compliance policy requiring BitLocker and Secure Boot.
Why it's wrong here
A compliance policy evaluates the state of enrolled devices and marks them compliant or non-compliant. It does not block enrollment; a device can enroll and then be marked non-compliant. Therefore, it cannot prevent personal devices from enrolling. The error occurs during enrollment, so a compliance policy is not the correct control.
- ✗
Conditional Access policy requiring compliant devices for all cloud apps.
Why it's wrong here
Conditional Access controls access to resources after enrollment, not the enrollment process itself. It cannot prevent a personal device from enrolling; it only restricts access based on device compliance or other conditions. Since the requirement is to block enrollment of personal devices, this policy does not meet the need and would not cause error 80180014 during enrollment.
- ✓
Enrollment restrictions in Intune with a device platform restriction blocking personally owned Windows devices.
Why this is correct
Enrollment restrictions in Intune allow you to control which devices can enroll by platform and ownership type. By configuring a Windows platform restriction that blocks personally owned devices, you prevent personal Windows 11 devices from enrolling while allowing corporate-owned devices. Error 80180014 typically indicates that enrollment is blocked by such a restriction, so this setting directly addresses the requirement.
- ✗
Windows Autopilot deployment profile assigned to all users.
Why it's wrong here
Autopilot profiles are used to customize the out-of-box experience for corporate-owned devices. They do not restrict enrollment based on ownership; in fact, they facilitate enrollment of devices registered with Autopilot. Assigning a profile to all users could potentially allow personal devices to enroll if they are registered, so it does not meet the requirement.
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Related to this question
Learn chapter
Managing Microsoft 365 Apps and Office Updates
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.