MD-102 Manage and maintain devices Practice Question
You manage Windows 10 devices with Intune. You need to collect diagnostic logs from a remote device that is experiencing application crashes. Which Intune feature should you use?
⚠ Common exam trap
Many exam-takers confuse 'Collect diagnostics' with the Company Portal's ability to view device status or sync policies, but the Company Portal cannot initiate log collection; only the Intune admin console's 'Collect diagnostics' action can remotely gather crash logs.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Collect diagnostics
The 'Collect diagnostics' feature in Intune allows you to remotely gather diagnostic logs from Windows 10 devices without user interaction. This is the correct tool for troubleshooting application crashes because it collects system logs, event logs, and crash dumps directly from the device via the Intune management channel, enabling analysis of the failure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Collect diagnostics
Why this is correct
Collect diagnostics remotely gathers Windows diagnostic logs, including event traces and app crash data, from the device without user interaction. This satisfies the requirement to collect logs from a remote device experiencing application crashes, unlike Remote Help or device restart actions.
- ✗
Company Portal app
Why it's wrong here
Company Portal lets users install apps and check compliance status; it cannot pull diagnostic logs from a device. It tempts because it is the user-facing Intune app, and would be correct for self-service enrolment or app installation rather than remote troubleshooting data collection.
- ✗
Autopilot Reset
Why it's wrong here
Autopilot Reset reprovisions a device by wiping it and reapplying Intune configuration, which destroys the crash evidence rather than collecting it. It is tempting as a remote remediation action, and it would be correct when a device must be returned to a managed, ready-to-use state without reimaging.
- ✗
Windows Update for Business
Why it's wrong here
Windows Update for Business only controls update rings, deferrals and delivery of OS patches; it has no mechanism to pull diagnostic logs from a device. It is tempting because it is a device-management feature in Intune, and it would be correct when you need to govern update compliance or pause quality updates across a device ring.
Go deeper
Related to this question
Learn chapter
Updating Devices with Windows Update for Business
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.