MD-102 Manage and maintain devices Practice Question
You manage Windows 10 devices with Intune. You need to collect diagnostic logs from a remote device that is experiencing application crashes. Which Intune feature should you use?
⚠ Common exam trap
Many exam-takers confuse 'Collect diagnostics' with the Company Portal's ability to view device status or sync policies, but the Company Portal cannot initiate log collection; only the Intune admin console's 'Collect diagnostics' action can remotely gather crash logs.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Collect diagnostics
The 'Collect diagnostics' feature in Intune allows you to remotely gather diagnostic logs from Windows 10 devices without user interaction. This is the correct tool for troubleshooting application crashes because it collects system logs, event logs, and crash dumps directly from the device via the Intune management channel, enabling analysis of the failure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Collect diagnostics
Why this is correct
This remote action collects logs without user intervention.
- ✗
Company Portal app
Why it's wrong here
Used by users to access apps and policies, not for remote diagnostics.
- ✗
Autopilot Reset
Why it's wrong here
Resets the device, not collect logs.
- ✗
Windows Update for Business
Why it's wrong here
Manages updates, not diagnostic collection.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.