MD-102 Manage and maintain devices Practice Question
You manage macOS devices enrolled in Microsoft Intune using the Intune Company Portal app. Users report that the Company Portal app does not detect newly assigned required apps and shows an outdated compliance status. You need to ensure the Company Portal refreshes device state on demand. What should you do?
⚠ Common exam trap
The trap here is assuming that signing out and back into Company Portal refreshes device state, when only the Check status action triggers an actual device check-in.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Instruct users to open Company Portal, select Devices, choose the device, and select Check status to force a sync
The macOS Company Portal app includes a Check status option that forces the device to check in with Intune, refreshing compliance and app assignment data. This is the correct self-service method for users to resolve stale Company Portal information without administrator intervention. Other actions such as re-authentication, admin-initiated sync, or re-enrollment either do not trigger a check-in or are unnecessarily disruptive.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
From the Intune admin center, select the device and choose Sync to push a check-in to the macOS device
Why it's wrong here
The Sync action in the admin center sends a push notification through the Apple Push Notification service to the macOS device, which can trigger a check-in. However, the scenario asks for the user-facing method to refresh Company Portal state, and the admin-driven Sync is not the on-demand refresh the users need. It is also less immediate for the user than the in-app Check status action.
- ✗
Delete the device record in Intune and have the user re-enroll the macOS device to refresh state
Why it's wrong here
Deleting the device record removes management and requires re-enrollment, which is a disruptive and unnecessary action for a stale status display. It does not refresh state; it destroys it. Re-enrollment also risks losing compliance history and app assignments. This approach is far too heavy-handed for a simple Company Portal refresh issue and would create additional work for users and administrators.
- ✓
Instruct users to open Company Portal, select Devices, choose the device, and select Check status to force a sync
Why this is correct
The Check status action in the macOS Company Portal app triggers a device check-in with Intune, refreshing compliance state and app assignments. This is the supported self-service method for macOS users to force a sync without waiting for the scheduled interval. It directly addresses the scenario where the Company Portal shows stale information and required apps are not yet detected.
- ✗
Instruct users to sign out of and back into the Company Portal app to refresh the device state
Why it's wrong here
Signing out and back in re-authenticates the user and may refresh some cached data, but it does not trigger a device check-in with Intune. Compliance and app assignment state are refreshed by a device sync, not by re-authentication. Relying on sign-out would leave the device state stale and the required apps undetected, so it does not solve the reported issue.
Visual reference
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.