MD-102 Manage and maintain devices Practice Question
You manage a fleet of Windows 10 devices with Microsoft Intune. You need to ensure that when a device is retired, the primary user's corporate data is removed but the device remains enrolled and managed. Which action should you take in the Intune admin center?
⚠ Common exam trap
Watch out — candidates often confuse retire with selective wipe; retire removes corporate data but also unenrolls the device, whereas selective wipe keeps the device managed.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use Selective wipe.
Selective wipe is the action that removes corporate data from a device while preserving personal data and keeping the device enrolled in Intune. Wipe and reset remove all data and unenroll the device, while retire removes corporate data but also unenrolls the device. Only selective wipe satisfies both conditions of removing corporate data and maintaining enrollment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Wipe the device.
Why it's wrong here
Wipe performs a factory reset, removing all data and removing the device from Intune management. This exceeds the requirement because the device must remain enrolled and managed. Wipe is intended for lost or stolen devices or when decommissioning, not for removing only corporate data while keeping management.
- ✓
Use Selective wipe.
Why this is correct
Selective wipe (also known as selective wipe for MDM) removes corporate data and settings from the device while leaving personal data intact. Crucially, it keeps the device enrolled in Intune, allowing continued management. This matches the requirement to remove corporate data but keep the device managed.
- ✗
Retire the device.
Why it's wrong here
Retire removes corporate data and also removes the device from Intune management. The requirement states the device must remain enrolled and managed, so retire does not meet that condition. Retire is used when a user leaves the organization or the device is no longer needed for work, but it unenrolls the device.
- ✗
Reset the device.
Why it's wrong here
Reset (also called fresh start) removes all user data and reinstalls Windows, effectively wiping the device. It also removes the device from Intune management. This does not meet the requirement because the device must remain enrolled and managed, and it removes more than just corporate data.
Go deeper
Related to this question
Learn chapter
Managing Microsoft 365 Apps and Office Updates
Key term
Wipe
Wipe is the process of securely erasing all data from a storage device, making it unrecoverable and preparing the device for reuse or disposal.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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