MD-102 Manage and maintain devices Practice Question
You manage a fleet of Windows 10 devices enrolled in Microsoft Intune. Users report that their devices are not receiving newly assigned compliance policies. You need to force the devices to check in with Intune immediately. What should you do from the Intune admin center?
⚠ Common exam trap
Candidates often confuse Group Policy refresh commands like gpupdate with Intune MDM policy sync, which requires the Intune Sync action.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Select each device and choose 'Sync' to initiate a device check-in.
The Sync action in the Intune admin center sends a remote check-in request to the device, prompting it to contact the Intune service and apply any pending policies. This is the standard, efficient way to force policy retrieval without user intervention or disruptive re-enrollment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Remove and re-enroll each device in Intune.
Why it's wrong here
Re-enrolling devices is a drastic measure that disrupts user productivity and is unnecessary for a simple policy sync issue. It does not guarantee immediate policy application and may introduce additional problems. A remote sync is the correct, non-disruptive action to force check-in.
- ✗
Run the 'gpupdate /force' command on each device.
Why it's wrong here
Gpupdate forces a refresh of Group Policy settings from on-premises domain controllers, not from Intune. Intune policies are delivered via the MDM channel, so this command does not trigger an Intune check-in. It would not resolve the issue of missing compliance policies assigned through Intune.
- ✓
Select each device and choose 'Sync' to initiate a device check-in.
Why this is correct
The Sync action in the Intune admin center triggers an immediate check-in with the Intune service. This causes the device to download and apply any pending policies, including compliance policies. It is the correct and least disruptive method to force policy retrieval without waiting for the regular check-in interval.
- ✗
Restart the Intune Management Extension service on each device.
Why it's wrong here
Restarting the Intune Management Extension service affects only PowerShell scripts and Win32 app deployments, not compliance policy delivery. Compliance policies are handled by the MDM agent, so this action would not force a policy sync and is not the appropriate troubleshooting step.
Go deeper
Related to this question
Learn chapter
Implementing App Protection Policies (MAM)
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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