MD-102 Prepare infrastructure for devices Practice Question
You deploy a Windows 11 kiosk device using Intune. The kiosk should run a single app (Microsoft Edge). After assignment, the device starts but shows a blank screen. What is the most likely issue?
⚠ Common exam trap
Test-takers frequently assume a blank screen means a policy assignment failure or licensing issue, when in fact it is a configuration detail—the missing AUMID—that prevents the kiosk app from launching.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The AUMID for Microsoft Edge is not specified.
The most likely issue is that the AUMID for Microsoft Edge is not specified in the kiosk profile. For a single-app kiosk on Windows 11, Intune requires the Application User Model ID (AUMID) to launch the app correctly. Without it, the kiosk shell cannot identify which executable to run, resulting in a blank screen instead of the Edge browser.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The kiosk profile is not correctly assigned.
Why it's wrong here
A missing or misdirected assignment would leave the device in its prior configuration, not boot into a blank kiosk shell. Assignment is the tempting culprit, yet a blank screen points to the assigned app failing to launch, such as an incorrect Edge kiosk identifier or missing app installation.
- ✗
The device is not assigned to a user.
Why it's wrong here
Single-app kiosk profiles are device-targeted, so user assignment is not required for the profile to apply. A blank screen instead points to the profile not reaching the device or the specified app not being installed. User assignment matters for user-driven kiosk configurations, not this device-context scenario.
- ✓
The AUMID for Microsoft Edge is not specified.
Why this is correct
The kiosk profile requires the Application User Model ID to identify which app launches in single-app mode. Without a valid Edge AUMID, the assigned access configuration cannot resolve a target application, so the device boots to a blank shell instead of Edge. Specifying the correct AUMID satisfies the single-app kiosk constraint.
- ✗
The device is not running Windows 10/11 Enterprise.
Why it's wrong here
Assigned Access single-app kiosk mode is supported on Windows 11 Pro, Enterprise and Education, so Enterprise is not mandatory. Edition alone would not produce a blank screen on a supported build. Enterprise is relevant when features such as AppLocker or specific kiosk capabilities require it.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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