MD-102 Prepare infrastructure for devices Practice Question
Which TWO actions can be performed using a Windows Autopilot reset? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Retain the Autopilot registration
Options C and D are correct. Windows Autopilot reset retains the device's Autopilot registration (option C) and removes personal files and apps (option D). Option A is incorrect because Autopilot reset does not change the primary user; that requires a different process. Option B is incorrect because Autopilot reset does not reinstall Windows from scratch; it refreshes the existing OS. Option E is incorrect because Autopilot reset does not remove the device from Microsoft Intune; that would require a manual action.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change the primary user of the device
Why it's wrong here
Autopilot reset retains the existing primary user assignment and does not reassign ownership; changing the primary user is done separately in Intune. It is tempting because reset is used when handing devices between users, and reassigning the primary user would be correct for that handover task.
- ✗
Reinstall Windows 11 from scratch
Why it's wrong here
Autopilot reset removes user data, apps and settings, then reapplies the existing Windows installation and Autopilot profile; it does not wipe and reinstall the OS image. It is tempting because the device returns to a clean state, but a full reinstall requires a fresh provisioning or reimaging method.
- ✓
Retain the Autopilot registration
Why this is correct
Autopilot reset re-applies the existing Autopilot profile, so the device stays enrolled and registered without re-importing its hardware hash. This satisfies the scenario's requirement to keep the device deployment-ready while wiping it, avoiding manual re-registration in Microsoft Entra ID.
- ✓
Remove personal files and apps
Why this is correct
Autopilot reset performs a full wipe that deletes user profiles, personal files and installed applications, returning Windows to a business-ready state. This satisfies the scenario's requirement to clear personal data while preserving the Autopilot registration, unlike a standard refresh that keeps files.
- ✗
Remove the device from Microsoft Intune
Why it's wrong here
Autopilot reset keeps the device enrolled in Microsoft Intune and Entra ID, reapplying management after the reset; it does not remove the device record. Removal is tempting because reset sounds like deprovisioning, and would be correct when retiring or repurposing a device.
Go deeper
Related to this question
Learn chapter
Implementing Windows Autopilot
Key term
Windows Autopilot
Windows Autopilot is a cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing the need for IT staff to manually image or touch each machine.
Key term
Autopilot
Autopilot is a Microsoft cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing manual IT effort and enabling users to be productive from the first boot.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.