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Prepare infrastructure for devices →hardMultiple ChoiceObjective-mapped

Quick Answer

The correct answer is that one of the required apps failed to install. The Enrollment Status Page (ESP) is designed to block the provisioning process until every app marked as “Required” in the Autopilot policy is successfully installed; if any required app fails, the ESP hangs indefinitely at the “Installing apps” phase because it will not proceed until all required apps report success. On the MD-102 exam, this scenario tests your understanding of the ESP tracking logic and the critical distinction between “Required” and “Available” apps—a common trap is assuming a network timeout or user error is the cause, but the exam emphasizes that a failed required app is the primary reason for a stuck ESP. Remember the memory tip: “Required apps must succeed, or the ESP will bleed.”

MD-102 Prepare infrastructure for devices Practice Question

This MD-102 practice question tests your understanding of prepare infrastructure for devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

Exhibit

{
  "@odata.type": "#microsoft.graph.windows10EnrollmentCompletionPageConfigurationPolicy",
  "id": "00000000-0000-0000-0000-000000000000",
  "displayName": "ESP for Autopilot",
  "description": "Required apps must install",
  "showInstallationProgress": true,
  "blockDeviceSetupRetryByUser": true,
  "allowDeviceResetOnInstallFailure": false,
  "trackInstallProgressForAutopilotOnly": true,
  "selectedMobileAppIds": [
    "App1",
    "App2"
  ]
}

Refer to the exhibit. You have assigned the above Enrollment Status Page (ESP) policy to a Windows Autopilot deployment. A user reports that the provisioning process hangs on 'Installing apps' and never completes. What is the most likely cause?

Clue words in this question

Noticing these words before you look at the options changes how you read each choice.

  • Clue: "most likely"

    Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

  • Clue: "never"

    Why it matters: Absolute qualifier. True only if the statement has zero exceptions — be cautious of options that seem obvious but break down in edge cases.

Question 1hardmultiple choice
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Exhibit

{
  "@odata.type": "#microsoft.graph.windows10EnrollmentCompletionPageConfigurationPolicy",
  "id": "00000000-0000-0000-0000-000000000000",
  "displayName": "ESP for Autopilot",
  "description": "Required apps must install",
  "showInstallationProgress": true,
  "blockDeviceSetupRetryByUser": true,
  "allowDeviceResetOnInstallFailure": false,
  "trackInstallProgressForAutopilotOnly": true,
  "selectedMobileAppIds": [
    "App1",
    "App2"
  ]
}

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

One of the required apps failed to install.

The Enrollment Status Page (ESP) policy tracks the installation of required apps during Autopilot provisioning. If a required app fails to install, the ESP will hang on 'Installing apps' indefinitely because it waits for all required apps to succeed before proceeding. This is the most common cause of a stuck ESP at the app phase.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    The ESP policy is configured to track progress for Autopilot only, but the device is not using Autopilot.

    Why it's wrong here

    The policy is for Autopilot; if the device is using Autopilot, this is fine.

  • ✓

    One of the required apps failed to install.

    Why this is correct

    The ESP waits for app installation, and if it fails without reset, it hangs.

    Clue confirmation

    The clue words "most likely", "never" in the question point toward this answer.

    Related concept

    Read the scenario before looking for a memorised answer.

  • ✗

    The user attempted to retry the setup and it was blocked.

    Why it's wrong here

    Blocking retry would not cause a hang; it would fail.

  • ✗

    The device reset on failure is enabled, causing a reset loop.

    Why it's wrong here

    Reset on failure is disabled, so no reset occurs.

Common exam traps

Common exam trap: answer the scenario, not the keyword

The trap here is that candidates often assume the ESP hangs due to a network issue or user error, but Microsoft explicitly designs the ESP to block on required app failures, making this the primary troubleshooting focus for 'Installing apps' hangs.

Detailed technical explanation

How to think about this question

The ESP uses a blocking mechanism that monitors the installation status of all apps marked as 'Required' in the ESP policy. Under the hood, the ESP client polls the Intune service for app installation status via the MDM OMA-DM protocol. If an app fails with a non-retryable error (e.g., invalid MSI, dependency missing), the ESP will not advance until the issue is resolved or the timeout expires (default 60 minutes). In real-world scenarios, common culprits are line-of-business apps with incorrect detection rules or Win32 apps that require a reboot.

KKey Concepts to Remember

  • Read the scenario before looking for a memorised answer.
  • Find the constraint that changes the correct option.
  • Eliminate answers that are true in general but not in this case.

TExam Day Tips

  • Watch for words such as best, first, most likely and least administrative effort.
  • Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

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FAQ

Questions learners often ask

What does this MD-102 question test?

Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: One of the required apps failed to install. — The Enrollment Status Page (ESP) policy tracks the installation of required apps during Autopilot provisioning. If a required app fails to install, the ESP will hang on 'Installing apps' indefinitely because it waits for all required apps to succeed before proceeding. This is the most common cause of a stuck ESP at the app phase.

What should I do if I get this MD-102 question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

Are there clue words in this question I should notice?

Yes — watch for: "most likely", "never". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

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Last reviewed: Jun 24, 2026

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This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.