MD-102 Prepare infrastructure for devices Practice Question
A user reports that their Windows 11 device is not receiving a required security baseline policy from Microsoft Intune. The device appears as compliant in the Microsoft Intune admin center. Other devices in the same group receive the policy. You verify that the policy is assigned to the correct group and that the user is a member. What is the most likely cause?
⚠ Common exam trap
Test-takers frequently assume compliance status directly correlates with policy delivery, but Intune separates compliance evaluation from policy assignment—a device can be compliant yet still fail to receive policies due to sync issues or conflicts.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has not checked in with Intune recently or has a policy conflict
The most likely cause is that the device has not checked in with Intune recently or has a policy conflict. Even though the device appears compliant in the admin center, compliance status is based on the last check-in data; if the device hasn't synced recently, it won't receive new or updated policies. Policy conflicts, such as overlapping settings from multiple baselines or configuration profiles, can also prevent a specific security baseline from applying, even when the device is otherwise compliant.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The device has not checked in with Intune recently or has a policy conflict
Why this is correct
If the device hasn't checked in or has a conflict, it may not apply the policy.
- ✗
The user is not a member of the Azure AD group that the policy is assigned to
Why it's wrong here
The user is a member, so this is not the issue.
- ✗
The policy is not assigned to any group
Why it's wrong here
The policy is assigned to the group.
- ✗
The device is marked as non-compliant and has been blocked
Why it's wrong here
The device is compliant.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
Security
Security in IT is the practice of protecting systems, networks, and data from unauthorized access, damage, or theft.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.