MD-102 Manage applications Practice Question
A user reports that Microsoft 365 Apps for enterprise is not installing on their Windows 10 device. The app is assigned as 'Available' to the user group. What must the user do to trigger the installation?
⚠ Common exam trap
MD-102 often tests the difference between 'Required' (auto-install) and 'Available' (user-initiated via Company Portal) assignments, catching candidates who assume all assignments install automatically.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Open the Company Portal app and install from there
When an app is assigned as 'Available' to a user group in Intune, it appears in the Company Portal but does not install automatically — the user must manually initiate installation. The user opens the Company Portal app (or website), locates the app, and clicks Install. This is the designed behavior for 'Available' assignments, which are user-driven rather than push-based.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Wait for the next device sync
Why it's wrong here
Device sync delivers required and device-targeted assignments, not user-available apps; 'Available' assignments surface only in Company Portal for the signed-in user to install manually. Waiting is tempting because sync does push policy, but it never triggers a user-initiated install.
- ✓
Open the Company Portal app and install from there
Why this is correct
An 'Available' assignment publishes the app to the Company Portal rather than pushing it automatically. The user must open the Company Portal app on the device and select Install, which triggers the Intune Management Extension to download and install Microsoft 365 Apps.
- ✗
Restart the device
Why it's wrong here
Restarting triggers nothing; 'Available' assignments require the user to install from Company Portal or the Microsoft 365 Apps installer in Software Center. It is tempting because restarts resolve many Intune policy and app deployment delays, but they do not initiate user-driven installs.
- ✗
Log off and log back in
Why it's wrong here
Signing out and back in refreshes user token claims but does not initiate an Intune Company Portal download; 'Available' apps require the user to select Install from Company Portal or the Windows Company Portal app. Logoff is tempting because it re-evaluates policy, but assignment delivery to the device is unaffected.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
About these practice questions
This MD-102 question is part of Courseiva's 556-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.