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MD-102 Practice Question: A company uses Microsoft Intune to manage…
A company uses Microsoft Intune to manage iOS/iPadOS devices. The compliance policy requires a minimum OS version of 15.0. A user reports that their iPad running iOS 14.8 cannot access company email and shows as non-compliant. However, the device is up to date with the latest available OS for that hardware. What should you do to allow the device to access email while maintaining security?
⚠ Common exam trap
Many exam-takers choose to lower the OS version requirement (Option B) or delete the policy (Option C) as a quick fix, failing to recognize that a grace period is the designed Intune feature to handle temporary or hardware-limited non-compliance without compromising the overall security baseline.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure a compliance grace period of 30 days on the policy.
A compliance grace period allows the device to remain non-compliant for a specified duration (e.g., 30 days) without immediately blocking access to company resources. This gives the user time to update the OS if possible, but since the iPad hardware cannot go beyond iOS 14.8, the grace period still permits email access while the device is marked non-compliant, maintaining security by not permanently exempting the device.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure a compliance grace period of 30 days on the policy.
Why this is correct
A grace period allows temporary access while the user updates.
- ✗
Change the minimum OS version to 14.8 in the policy.
Why it's wrong here
This lowers the security baseline.
- ✗
Delete the compliance policy that requires iOS 15.0.
Why it's wrong here
This removes the security requirement entirely.
- ✗
Request the user to update the iPad to iOS 15.0.
Why it's wrong here
The hardware does not support iOS 15.0.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.