Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Your Dynamics 365 Sales administrator wants to use Copilot to generate a summary of a lead's interaction history. Which prerequisite must be met?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user must have read permissions on the lead and related activities
The prerequisite for Copilot to generate a summary of a lead's interaction history is that the user must have read permissions on the lead and related activities. This ensures that Copilot can access the necessary data in Dataverse. Option A is incorrect because Copilot does not require a minimum number of email interactions; it works with existing data. Option B is incorrect because the organization does not need Microsoft 365 Copilot; this is about Dynamics 365 Sales Copilot. Option D is incorrect because AI Builder is not a prerequisite; Copilot uses prebuilt AI capabilities within Dynamics 365.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The lead must have at least 10 email interactions
Why it's wrong here
No minimum interaction count required.
- ✗
The organization must be using Microsoft 365 Copilot
Why it's wrong here
Copilot for Sales is part of Dynamics 365.
- ✓
The user must have read permissions on the lead and related activities
Why this is correct
Copilot needs access to the lead and its activities.
- ✗
An AI Builder model must be published
Why it's wrong here
Copilot uses built-in AI, not custom models.
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