Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which THREE features are available in Dynamics 365 Sales Insights?
⚠ Common exam trap
Test-takers frequently confuse features across Dynamics 365 apps—specifically, they may associate customer journey creation (Marketing) or knowledge article suggestions (Customer Service) with Sales Insights because all involve AI or automation, but Sales Insights is strictly focused on sales-specific analytics and intelligence.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conversation intelligence
Conversation intelligence is a core feature of Dynamics 365 Sales Insights that uses AI to analyze sales calls and meetings, providing insights on customer sentiment, conversation topics, and key moments. It helps sellers improve their engagement by automatically capturing and transcribing conversations from Microsoft Teams or other supported platforms, then generating actionable recommendations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Conversation intelligence
Why this is correct
Analyzes sales calls for insights.
- ✓
Relationship analytics
Why this is correct
Analyzes communication patterns and relationship health.
- ✓
Predictive lead scoring
Why this is correct
Part of Sales Insights AI models.
- ✗
Customer journey creation
Why it's wrong here
Customer journeys belong to Marketing.
- ✗
Knowledge article suggestions
Why it's wrong here
Knowledge articles are in Customer Service.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.