MB-910 Describe Dynamics 365 Sales Practice Question
Which THREE are key benefits of using Dynamics 365 Sales Insights? (Choose three.)
⚠ Common exam trap
Many candidates confuse the general automation and Copilot capabilities of Dynamics 365 Sales with the specific, AI-driven analytics and suggestion features that define Sales Insights, leading them to select options like C or E which are not exclusive to Sales Insights.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Receive AI-suggested next actions
Dynamics 365 Sales Insights uses AI to analyze seller activities and customer data, then proactively suggests next actions such as following up on a lead or scheduling a meeting. This capability is powered by the Sales Insights add-on's relationship analytics and predictive scoring models, which surface actionable recommendations directly in the seller's workflow.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Receive AI-suggested next actions
Why this is correct
Copilot provides these.
- ✓
Predict lead conversion likelihood
Why this is correct
Predictive scoring does this.
- ✗
Automate complex workflows
Why it's wrong here
Workflows are Power Automate.
- ✓
Analyze customer relationship health
Why this is correct
Relationship analytics provides this.
- ✗
Automate email responses with Copilot
Why it's wrong here
Copilot is a feature, not a benefit of Insights.
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