Describe Dynamics 365 Customer Service →easyMultiple ChoiceObjective-mapped

MB-910 Describe Dynamics 365 Customer Service Practice Question

Refer to the exhibit.

{
  "routes": [
    {
      "name": "Priority Routing",
      "conditions": [
        {"attribute": "prioritycode", "operator": "eq", "value": 2},
        {"attribute": "new_region", "operator": "eq", "value": "EMEA"}
      ],
      "queueId": "queue-emea-high"
    }
  ]
}

A case with prioritycode = 2 and new_region = 'EMEA' is created. To which queue will it be routed?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

queue-emea-high

The conditions match both criteria, and the queueId is 'queue-emea-high'. Other options are not referenced in the exhibit.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
queue-priority-high
Why it's wrong here
There is no queue with that name in the exhibit.
✓
queue-emea-high
Why this is correct
Correct: The routing rule matches and routes to queue-emea-high.
✗
queue-default
Why it's wrong here
No default queue is specified; the rule explicitly targets queue-emea-high.
✗
queue-emea
Why it's wrong here
The queueId is queue-emea-high, not queue-emea.

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MB-910 Describe Dynamics 365 Customer Service Practice Question

Why each option matters

Option-by-option breakdown

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