Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A field service technician needs to update a work order after completing a repair on-site. Which Dynamics 365 Field Service capability allows the technician to do this from a mobile device?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Field Service Mobile App
Field Service Mobile App. This app is specifically designed for field service technicians to access, update, and complete work orders from a mobile device while on-site. Option A (Microsoft Teams) is a communication tool, not a field service management tool. Option C (Customer Service Hub) is used by service agents in a contact center, not by field technicians. Option D (Power Automate) is for automating workflows but does not provide direct work order management capabilities.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Teams
Why it's wrong here
Microsoft Teams is a collaboration and communication platform, not a field service work order management tool.
- ✓
Field Service Mobile App
Why this is correct
Field Service Mobile App is the correct tool for field technicians to update work orders from mobile devices.
- ✗
Customer Service Hub
Why it's wrong here
Customer Service Hub is designed for customer service agents handling cases, not for field technicians managing work orders.
- ✗
Power Automate
Why it's wrong here
Power Automate is for automating processes and workflows, not for directly updating work orders.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.