Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A company wants to use Dynamics 365 Sales to track the entire sales process from lead to opportunity to closed deal. Which entity should be created first when a potential customer shows interest?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Lead
A lead represents an initial interest from a potential customer. In Dynamics 365 Sales, the sales process starts with a lead, which is then qualified into an opportunity. Option A is incorrect because an opportunity is created after a lead is qualified. Option B is incorrect because an order is created after a quote is accepted, which comes later in the process. Option D is incorrect because a quote is created after an opportunity is identified.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Opportunity
Why it's wrong here
Opportunity comes after lead qualification.
- ✗
Order
Why it's wrong here
Order comes after quote acceptance.
- ✓
Lead
Why this is correct
Lead captures initial interest.
- ✗
Quote
Why it's wrong here
Quote comes after opportunity.
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