MB-910 Power Pages portal Practice Question
A company wants to allow customers to track their own case status without contacting support. Which capability should be enabled?
⚠ Common exam trap
Candidates may think the Customer Service Hub includes a self-service portal because it is associated with customer service, but the self-service portal is actually provided by Power Pages.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Pages portal
Power Pages portal is a low-code platform for creating external-facing websites that can include self-service capabilities such as case status tracking. Option A, Customer Service Hub, is an agent-focused workspace and does not provide a customer-facing portal. Option B, Omnichannel for Customer Service, is for live interactions. Option D, Copilot for Service, provides AI assistance to agents, not self-service.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Customer Service Hub self-service portal
Why it's wrong here
Customer Service Hub is designed for customer service agents, not for customer self-service. It does not provide a customer-facing portal for case tracking.
- ✗
Omnichannel for Customer Service
Why it's wrong here
Omnichannel for Customer Service is for live interactions across channels, not self-service.
- ✓
Power Pages portal
Why this is correct
Power Pages portal is a low-code platform for creating external-facing websites that can include case tracking and self-service capabilities.
- ✗
Copilot for Service
Why it's wrong here
Copilot for Service provides AI assistance to agents, not customer self-service.
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