Quick Answer
The answer is to configure the conditional access policy with the session control 'Require device to be marked as compliant' and ensure users sign in only from compliant devices. This is correct because the core issue is that conditional access evaluates the device used during authentication; when a user has multiple devices, they may inadvertently sign in from a non-enrolled or non-compliant device, causing the policy to block access even if another device is compliant. On the AZ-500 exam, this scenario tests your understanding of how device-based conditional access policies interact with Intune enrollment and the importance of session controls for granular enforcement. A common trap is assuming all user devices are automatically compliant or that app protection policies alone solve device-level compliance—they do not. Remember the key distinction: device compliance is per-session, not per-user. Memory tip: “One sign-in, one device check—compliance is not shared across devices.”
This AZ-500 practice question tests your understanding of secure identity and access. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Intune for mobile device management. You need to implement a conditional access policy that only allows access to corporate email from devices that are enrolled in Intune and compliant with security policies. However, the policy is not working for some users who report that they cannot access email even though their devices are compliant. You discover that the users have multiple devices and are signing in from a device that is not enrolled. What should you do?
Enroll all devices in Intune
Why wrong: Enrolling all devices may not be feasible for personal devices.
Remove the conditional access policy
Why wrong: Removing the policy would eliminate security controls.
Use app protection policies instead
Why wrong: App protection policies do not enforce device compliance.
Ensure users sign in only from compliant devices
This resolves the issue by enforcing device compliance during sign-in.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Ensure users sign in only from compliant devices
The correct answer is D: Configure the conditional access policy to apply the session control 'Require device to be marked as compliant' and ensure the users sign in only from compliant devices. Users with multiple devices may inadvertently sign in from a non-compliant device. Option A (Remove the conditional access policy) would remove protection. Option B (Enroll all devices) may not be practical. Option C (Use app protection policies) addresses app-level protection but not device-level compliance.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Enroll all devices in Intune
Why it's wrong here
Enrolling all devices may not be feasible for personal devices.
Remove the conditional access policy
Why it's wrong here
Removing the policy would eliminate security controls.
Use app protection policies instead
Why it's wrong here
App protection policies do not enforce device compliance.
Ensure users sign in only from compliant devices
Why this is correct
This resolves the issue by enforcing device compliance during sign-in.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Identify which AZ-500 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Secure identity and access — This question tests Secure identity and access — Read the scenario before looking for a memorised answer..
The correct answer is: Ensure users sign in only from compliant devices — The correct answer is D: Configure the conditional access policy to apply the session control 'Require device to be marked as compliant' and ensure the users sign in only from compliant devices. Users with multiple devices may inadvertently sign in from a non-compliant device. Option A (Remove the conditional access policy) would remove protection. Option B (Enroll all devices) may not be practical. Option C (Use app protection policies) addresses app-level protection but not device-level compliance.
Identify which AZ-500 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 20, 2026
This AZ-500 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AZ-500 exam.
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