- A
Global Administrator
Why wrong: This grants far more access than necessary.
- B
User Administrator
This aligns with the least-privilege requirement for user management tasks like password resets.
- C
Reader
Why wrong: Reader cannot reset passwords.
- D
Billing Administrator
Why wrong: Billing Administrator does not manage users.
Question 252 of 1,170
AZ-104 Manage Azure Identities and Governance Practice Question
This AZ-104 practice question tests your understanding of manage azure identities and governance. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A help desk team must be able to reset passwords for cloud users in Microsoft Entra ID, but they must not be able to create or delete users. Which built-in role should you assign?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
User Administrator
The User Administrator role in Microsoft Entra ID (formerly Azure AD) grants permissions to reset passwords for cloud users, but explicitly excludes the ability to create or delete users. This makes it the correct choice for a help desk team that needs password reset capabilities without broader user management rights.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Global Administrator
Why it's wrong here
This grants far more access than necessary.
When this WOULD be correct
A question that requires a role with unrestricted access to all Microsoft Entra ID administrative features, such as 'Which role should you assign to a user who needs to manage all aspects of the directory, including user creation and deletion?'
- ✓
User Administrator
Why this is correct
This aligns with the least-privilege requirement for user management tasks like password resets.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Reader
Why it's wrong here
Reader cannot reset passwords.
When this WOULD be correct
A question asks: 'Which built-in role allows viewing all Azure resources but making no changes?' The Reader role would be correct.
- ✗
Billing Administrator
Why it's wrong here
Billing Administrator does not manage users.
When this WOULD be correct
A question that asks: 'Which built-in role should you assign to a user who needs to view billing invoices and manage payment methods, but should not have access to user accounts or resources?'
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The AZ-104 exam frequently reuses these exact scenarios with slightly different constraints.
✓User AdministratorCorrect answer▾
Why this is correct
This aligns with the least-privilege requirement for user management tasks like password resets.
✗Global AdministratorWrong answer — click to see why▾
Why this is wrong here
Global Administrator has full access to all administrative features in Microsoft Entra ID, including the ability to create and delete users, which exceeds the required permissions for the help desk team.
★ When this WOULD be the correct answer
A question that requires a role with unrestricted access to all Microsoft Entra ID administrative features, such as 'Which role should you assign to a user who needs to manage all aspects of the directory, including user creation and deletion?'
Why candidates choose this
Candidates may mistakenly believe that password reset requires the highest privilege level, not realizing that User Administrator provides the specific permissions needed without granting broader user management capabilities.
✗ReaderWrong answer — click to see why▾
Why this is wrong here
The Reader role provides read-only access to Azure resources and cannot reset passwords for cloud users in Microsoft Entra ID.
★ When this WOULD be the correct answer
A question asks: 'Which built-in role allows viewing all Azure resources but making no changes?' The Reader role would be correct.
Why candidates choose this
Candidates may confuse the Reader role with a limited admin role, assuming it can perform basic user management tasks like password resets.
✗Billing AdministratorWrong answer — click to see why▾
Why this is wrong here
The Billing Administrator role only grants permissions to manage billing, subscriptions, and support tickets, not to reset passwords for cloud users in Microsoft Entra ID.
★ When this WOULD be the correct answer
A question that asks: 'Which built-in role should you assign to a user who needs to view billing invoices and manage payment methods, but should not have access to user accounts or resources?'
Why candidates choose this
Candidates may confuse billing-related administrative tasks with general user management, or assume that any administrator role includes password reset capabilities.
Analysis generated from the official AZ-104blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the User Administrator role with the Global Administrator role, assuming password reset requires the highest privilege, but Microsoft deliberately scopes the User Administrator role to include password reset while excluding user creation and deletion.
Detailed technical explanation
How to think about this question
Under the hood, the User Administrator role is defined by a set of Microsoft Graph API permissions, such as 'User.ReadWrite.All' for managing users but with restrictions on delete operations enforced by the 'microsoft.directory/users/delete' action being excluded. In a real-world scenario, a help desk using this role can perform password resets via the Entra ID portal or PowerShell with the `Reset-MgUserPassword` cmdlet, but any attempt to delete a user will return an access denied error.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
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FAQ
Questions learners often ask
What does this AZ-104 question test?
Manage Azure Identities and Governance — This question tests Manage Azure Identities and Governance — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: User Administrator — The User Administrator role in Microsoft Entra ID (formerly Azure AD) grants permissions to reset passwords for cloud users, but explicitly excludes the ability to create or delete users. This makes it the correct choice for a help desk team that needs password reset capabilities without broader user management rights.
What should I do if I get this AZ-104 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
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Last reviewed: Jun 11, 2026
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