Quick Answer
The answer is the User Administrator role. This built-in Microsoft Entra ID role is specifically designed to grant permissions for password reset while explicitly excluding the ability to create or delete users, making it the precise fit for a help desk team that needs to assign user administrator role password reset capabilities without broader user management rights. On the AZ-104 exam, this scenario tests your understanding of the principle of least privilege and the granularity of Entra ID built-in roles; a common trap is selecting the Helpdesk Administrator role, which also allows password resets but is limited to non-admin users only, whereas User Administrator can reset passwords for all cloud users including other admins. Remember the key distinction: User Administrator handles users and passwords, but cannot create or delete—think of it as the “reset and manage, not create or destroy” role.
This AZ-104 practice question tests your understanding of manage azure identities and governance. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A help desk team must be able to reset passwords for cloud users in Microsoft Entra ID, but they must not be able to create or delete users. Which built-in role should you assign?
Global Administrator
Why wrong: This grants far more access than necessary.
User Administrator
This aligns with the least-privilege requirement for user management tasks like password resets.
Reader
Why wrong: Reader cannot reset passwords.
Billing Administrator
Why wrong: Billing Administrator does not manage users.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
User Administrator
The User Administrator role in Microsoft Entra ID (formerly Azure AD) grants permissions to reset passwords for cloud users, but explicitly excludes the ability to create or delete users. This makes it the correct choice for a help desk team that needs password reset capabilities without broader user management rights.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Global Administrator
Why it's wrong here
This grants far more access than necessary.
User Administrator
Why this is correct
This aligns with the least-privilege requirement for user management tasks like password resets.
Related concept
Read the scenario before looking for a memorised answer.
Reader
Why it's wrong here
Reader cannot reset passwords.
Billing Administrator
Why it's wrong here
Billing Administrator does not manage users.
Common exam traps
The trap here is that candidates often confuse the User Administrator role with the Global Administrator role, assuming password reset requires the highest privilege, but Microsoft deliberately scopes the User Administrator role to include password reset while excluding user creation and deletion.
Detailed technical explanation
Under the hood, the User Administrator role is defined by a set of Microsoft Graph API permissions, such as 'User.ReadWrite.All' for managing users but with restrictions on delete operations enforced by the 'microsoft.directory/users/delete' action being excluded. In a real-world scenario, a help desk using this role can perform password resets via the Entra ID portal or PowerShell with the `Reset-MgUserPassword` cmdlet, but any attempt to delete a user will return an access denied error.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
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FAQ
Manage Azure Identities and Governance — This question tests Manage Azure Identities and Governance — Read the scenario before looking for a memorised answer..
The correct answer is: User Administrator — The User Administrator role in Microsoft Entra ID (formerly Azure AD) grants permissions to reset passwords for cloud users, but explicitly excludes the ability to create or delete users. This makes it the correct choice for a help desk team that needs password reset capabilities without broader user management rights.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This AZ-104 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AZ-104 exam.
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