Question 1hardmultiple choice
Full question →hardmultiple choiceObjective-mapped
A customer service organization has thousands of support tickets labeled with predefined categories such as 'Billing', 'Technical', and 'Account Management'. They want to build a solution that automatically assigns a category to new, incoming tickets. The categories are fixed and known in advance. Which Azure AI Language service feature should they use?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Prebuilt Text Analytics
Prebuilt Text Analytics provides out-of-the-box features like sentiment analysis and entity extraction but does not support training a model with custom categories.
B
Best answer
Custom Text Classification
Custom text classification enables you to train a machine learning model on your own labeled dataset to categorize documents into your own set of classes, exactly meeting the requirement.
C
Distractor review
Language Understanding (LUIS)
LUIS is designed to understand intents and extract entities from conversational utterances, not to classify static documents into predefined categories.
D
Distractor review
Translator
Translator is used for translating text between languages; it does not perform categorization or classification.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Related practice questions
Related AI-900 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A developer wants to build a virtual assistant that can understand user intents such as 'Book a flight' or 'Check weather' and extract relevant entities like destination and date. The developer has a small set of labeled example utterances. Which Azure AI Language feature should the developer use?
Question 2
A developer is building a customer support chatbot using Azure OpenAI. The chatbot should never reveal its system instructions or internal configuration. The developer wants to add a rule at the beginning of the conversation to prevent prompt injection attacks. Which technique should they use?
Question 3
A developer is using Azure OpenAI Service to generate product descriptions from technical specifications. The generated descriptions sometimes include plausible-sounding but incorrect details (hallucinations). The developer wants to ensure the model's responses are strictly based on the provided product data and does not add any external or invented information. Which approach should the developer use?
Question 4
A developer is using Azure OpenAI with GPT-4 to build a chatbot that answers legal questions based on a company's internal policy documents. The developer wants the model's responses to be maximally deterministic and factual, avoiding any creative or speculative language. Which parameter should the developer set to the lowest possible value in the API call?
Question 5
A developer is using Azure OpenAI to generate creative product descriptions. The outputs are often repetitive and lack variety. The developer wants to increase the diversity of the generated text while still keeping it coherent. Which parameter should the developer increase?
Question 6
A developer is using Azure OpenAI Service to generate product descriptions. They want the output to be highly focused and deterministic, with less randomness. Which parameter should they decrease?
FAQ
Questions learners often ask
What does this AI-900 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Custom Text Classification — Custom text classification is the correct choice because it allows you to train a model on your own labeled data (support tickets and their categories) to classify new text into custom-defined categories. Prebuilt Text Analytics offers sentiment analysis, key phrase extraction, and entity recognition, but not custom categorization. Language Understanding (LUIS) is for conversational intent and entity extraction, not for static document classification. Translator performs language translation, which is unrelated to categorization.
What should I do if I get this AI-900 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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