AI-102 Practice Question: Implement natural language processing solutions
You are building a conversational AI solution that must handle multiple intents in a single user utterance. Which Azure AI feature should you use?
⚠ Common exam trap
A common mix-up: candidates confuse a single CLU project with multiple intents (Option B) as capable of handling multiple intents in one utterance, but in reality, CLU's intent classification returns only the top-scoring intent per utterance, not multiple intents simultaneously.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the orchestration workflow feature in Conversational Language Understanding.
The orchestration workflow feature in Conversational Language Understanding (CLU) is designed to handle multiple intents within a single user utterance by connecting to different projects (e.g., CLU, QnA Maker, or custom question answering) and routing the utterance to the appropriate service. This allows the solution to parse complex utterances that may trigger multiple intents across different domains, which is exactly what the scenario requires.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use QnA Maker with multiple QnA pairs.
Why it's wrong here
QnA Maker is for question answering.
- ✗
Use a single Conversational Language Understanding project with multiple intents.
Why it's wrong here
Single project cannot handle multiple intents in one utterance.
- ✓
Use the orchestration workflow feature in Conversational Language Understanding.
Why this is correct
Orchestration workflow routes to multiple intents.
- ✗
Use Azure Bot Service with multiple dialogs.
Why it's wrong here
Azure Bot Service is a framework.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI-102 exam.