You are using Microsoft Copilot Studio to create an agent that handles product returns. The agent needs to collect the user's order number and reason for return. Which TWO features should you use to capture this information?
Trap 1: Use Power Automate flows to parse the user's input
Flows process data after capture.
Trap 2: Define trigger phrases for each topic
Trigger phrases map intent, not capture data.
Trap 3: Create separate topics for each type of return
Topics handle flows, not data capture.
- A
Use Power Automate flows to parse the user's input
Why wrong: Flows process data after capture.
- B
Define trigger phrases for each topic
Why wrong: Trigger phrases map intent, not capture data.
- C
Use variables to store the order number and reason
Variables store captured data.
- D
Create custom entities to extract the order number and return reason
Entities extract specific data.
- E
Create separate topics for each type of return
Why wrong: Topics handle flows, not data capture.