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Scenario-based practice

Troubleshooting Scenario Questions

Practise Microsoft Azure AI Engineer Associate AI-102 practice questions — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps.

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AI-102
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Microsoft
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Scenario guide

How to approach troubleshooting scenario questions

These questions describe a network symptom and ask you to identify the root cause or the correct fix. They appear across all certification exams and reward systematic thinking over memorisation. The best candidates follow a consistent troubleshooting framework even under time pressure.

Quick answer

Troubleshooting Scenario Questions questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

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Practice set

Practice scenarios

Question 1mediummultiple choice
Full question →

Refer to the exhibit. You are configuring an agent in Azure AI Foundry. The agent fails to start because the specified model is not available in the current Azure OpenAI resource. What should you do to resolve the issue?

Exhibit

{
  "configurations": {
    "default": [
      {
        "model": {
          "provider": "AzureOpenAI",
          "name": "gpt-4",
          "version": "0613"
        },
        "connection_type": "Strong",
        "system_prompt": "You are an AI assistant..."
      }
    ]
  }
}
Question 2hardmultiple choice
Full question →

Your Azure AI Language custom entity recognition model incorrectly extracts 'Microsoft' as an organization when it refers to the company, but fails to extract 'Microsoft' as a product when it refers to the software. How should you improve the model?

Question 3hardmultiple choice
Full question →

Refer to the exhibit. You are troubleshooting an Azure OpenAI API call that is returning incomplete responses. The response stops mid-sentence. Which parameter should you adjust?

Exhibit

{
  "model": "gpt-4",
  "messages": [
    {"role": "system", "content": "You are a helpful assistant."},
    {"role": "user", "content": "What is the capital of France?"}
  ],
  "max_tokens": 500,
  "temperature": 0.7,
  "top_p": 0.95,
  "frequency_penalty": 0,
  "presence_penalty": 0,
  "stop": null
}
Question 4hardmultiple choice
Full question →

You are developing a chatbot for a retail company using Azure AI Language's custom question answering. The chatbot must provide answers from a knowledge base of 500 FAQ documents. Users often ask the same question in different wording, and the chatbot fails to return an answer for paraphrased queries. What is the most effective solution?

Question 5hardmultiple choice
Full question →

Refer to the exhibit. A developer is configuring a QnA Maker skill for a bot. The skill fails to respond to queries. What is the most likely issue?

Exhibit

{
  "name": "QnA-Maker-Skill",
  "description": "QnA Maker skill for FAQ",
  "modelUrl": "https://westus.api.cognitive.microsoft.com/qnamaker/v4.0",
  "endpointKey": "abc123",
  "kbId": "def456"
}
Question 6hardmultiple choice
Full question →

A company uses Azure AI Language Service with Custom Entity Recognition to extract invoice fields. The model correctly extracts invoice numbers but fails to extract dates in the format 'dd/mm/yyyy'. The training data includes dates in 'mm/dd/yyyy' format. What is the most likely issue?

Question 7hardmultiple choice
Full question →

You are troubleshooting a Copilot Studio agent that uses a Power Automate flow to look up customer information from a CRM system. The flow runs successfully when tested manually, but when the agent triggers it, the flow fails with an authentication error. What is the most likely cause?

Question 8hardmultiple choice
Full question →

You deploy the ARM template shown in the exhibit to create an Azure AI Search indexer. The indexer fails to run, and you see an error that the skillset 'demo-skillset' does not exist. What is the most likely cause?

Exhibit

Refer to the exhibit.
{
  "$schema": "https://schema.management.azure.com/schemas/2019-04-01/deploymentTemplate.json#",
  "contentVersion": "1.0.0.0",
  "resources": [
    {
      "type": "Microsoft.Search/searchServices/indexers",
      "apiVersion": "2023-11-01",
      "name": "demo-indexer",
      "dependsOn": [
        "[resourceId('Microsoft.Search/searchServices', 'demo-search')]"
      ],
      "properties": {
        "dataSourceName": "demo-datasource",
        "targetIndexName": "demo-index",
        "skillsetName": "demo-skillset",
        "schedule": {
          "interval": "PT1H",
          "startTime": "2024-01-01T00:00:00Z"
        },
        "parameters": {
          "maxFailedItems": 10,
          "maxFailedItemsPerBatch": 5
        },
        "fieldMappings": [
          {
            "sourceFieldName": "metadata_storage_path",
            "targetFieldName": "path"
          }
        ]
      }
    }
  ]
}
Question 9hardmultiple choice
Full question →

You are troubleshooting an agent built with Microsoft Copilot Studio. The agent uses a custom topic to check inventory levels. The topic calls a Power Automate flow that returns JSON with 'inStock' boolean. The agent sometimes says 'Item is in stock' even when the flow returns false. What is the most likely cause?

Question 10hardmultiple choice
Full question →

You are reviewing the configuration of an agent deployed via Azure AI Agent Service, as shown. The agent fails to authenticate when calling the reset_password function, which requires a token from Microsoft Entra ID. What is the most likely issue?

Exhibit

Refer to the exhibit.
{
  "name": "MyAgent",
  "configuration": {
    "description": "Agent for IT support",
    "instructions": "You are an IT support agent...",
    "model": {
      "provider": "azure_openai",
      "name": "gpt-4",
      "version": "1106-Preview"
    },
    "tools": [
      {
        "type": "function",
        "function": {
          "name": "reset_password",
          "description": "Reset user password",
          "parameters": {
            "type": "object",
            "properties": {
              "username": {
                "type": "string"
              }
            },
            "required": ["username"]
          }
        }
      },
      {
        "type": "function",
        "function": {
          "name": "get_user_info",
          "description": "Get user information",
          "parameters": {
            "type": "object",
            "properties": {
              "user_id": {
                "type": "string"
              }
            },
            "required": ["user_id"]
          }
        }
      }
    ],
    "conversation_starters": [
      "Reset my password"
    ],
    "security": {
      "authentication": {
        "type": "api_key",
        "api_key": "<key>"
      }
    }
  }
}
Question 11hardmultiple choice
Full question →

Refer to the exhibit. A developer is debugging an Azure web app that uses Azure AD authentication. The app frequently fails to authenticate users. What is the most likely cause of the error?

Network Topology
az webapp log tailresource-group myResourceGroupname myAppServiceat Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel)at Microsoft.AspNetCore.Authentication.JwtBearer.JwtBearerHandler.HandleAuthenticateAsync()
Question 12hardmultiple choice
Full question →

A healthcare organization deploys an Azure AI Language Service custom entity recognition model to extract medical conditions from clinical notes. During testing, the model fails to recognize rare diseases mentioned in the training data. What is the most likely cause?

Question 13mediummultiple choice
Full question →

You are troubleshooting an Azure AI Search indexer that fails to index a PDF file stored in Azure Blob Storage. The error message indicates that the document is encrypted. What is the most likely cause and solution?

Question 14mediumdrag order
Full question →

Drag and drop the steps to troubleshoot a failed Azure AI Search indexer execution into the correct order.

Drag steps to the numbered slots on the right, or tap a step then tap a slot.

Steps
Order
1Step 1
2Step 2
3Step 3
4Step 4
5Step 5
Question 15hardmultiple choice
Full question →

You executed the Azure CLI command shown to create an indexer. However, the indexer fails to run. The error indicates that the data source connection string is invalid. You have verified that the connection string is correct. What is the most likely issue?

Network Topology
az search indexer createname myindexerresource-group myrgservice-name mysearchdata-source-name myblobskillset-name mypdfskillsettarget-index-name myindexparameters '{"configuration": {"dataToExtract": "contentAndMetadata"query '{"status": "success"}'Refer to the exhibit.

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