You need to build a solution that can answer questions based on a set of PDF documents, such as product manuals. The solution should allow users to ask questions in natural language and receive answers with citations. Which Azure AI service should you use?
Builds a knowledge base from documents and provides answers with citations.
Why this answer
Azure AI Custom Question Answering (part of Azure AI Language) is specifically designed to extract question-answer pairs from semi-structured content like PDFs and provide answers with citations. It uses a deep learning-based extractive QA model that can locate answer spans within documents and return the source text as a citation, directly meeting the requirement for natural language questions and cited answers from product manuals.
Exam trap
The trap here is that candidates often confuse Azure Cognitive Search's document retrieval capability with the extractive QA and citation features of Custom Question Answering, assuming that a search engine alone can provide direct answers with citations without additional AI processing.
How to eliminate wrong answers
Option A is wrong because Azure AI Text Analytics is a pre-built service for sentiment analysis, key phrase extraction, and entity recognition, not for extractive question answering with citations from custom documents. Option B is wrong because Azure Cognitive Search is a search engine that retrieves relevant documents or passages based on keywords or vectors, but it does not natively provide extractive answer spans with citations in a conversational QA format without additional custom components. Option D is wrong because Azure AI Document Intelligence (formerly Form Recognizer) is designed for extracting structured data (e.g., tables, key-value pairs) from forms and documents, not for answering natural language questions with citations.