- A
Execute the rollback plan and schedule a post-implementation review
Executing the pre-approved rollback plan is the correct immediate action, followed by a post-implementation review to learn from the failure.
- B
Leave the server in its current state and escalate to the CAB for a decision
Why wrong: Waiting could cause further issues; the rollback plan is designed to restore the system quickly.
- C
Patch the server with the latest updates to resolve the performance issue
Why wrong: Applying patches is a separate change and not part of the rollback plan; it may not resolve the performance issue caused by the change.
- D
Submit a new change request for the rollback and await CAB approval
Why wrong: The rollback plan was already approved as part of the original change request; no new approval is needed for the rollback itself.
SSCP Security Operations and Administration Practice Question
This SSCP practice question tests your understanding of security operations and administration. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a change management process, the Change Advisory Board (CAB) has approved a change to update a critical database server. After implementation, a rollback is necessary due to unforeseen performance issues. What should the change manager do next?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Execute the rollback plan and schedule a post-implementation review
Option A is correct because the change was already approved by the CAB, and the rollback plan is a pre-approved contingency within the original change request. Executing the rollback immediately restores service stability, and scheduling a post-implementation review (PIR) captures lessons learned and ensures compliance with the change management policy. This aligns with ITIL best practices, where rollback is part of the implementation plan and does not require a new change request.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Execute the rollback plan and schedule a post-implementation review
Why this is correct
Executing the pre-approved rollback plan is the correct immediate action, followed by a post-implementation review to learn from the failure.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Leave the server in its current state and escalate to the CAB for a decision
Why it's wrong here
Waiting could cause further issues; the rollback plan is designed to restore the system quickly.
- ✗
Patch the server with the latest updates to resolve the performance issue
Why it's wrong here
Applying patches is a separate change and not part of the rollback plan; it may not resolve the performance issue caused by the change.
- ✗
Submit a new change request for the rollback and await CAB approval
Why it's wrong here
The rollback plan was already approved as part of the original change request; no new approval is needed for the rollback itself.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates mistakenly think any rollback requires a new change request, but the rollback plan is already part of the approved change, so immediate execution is permitted without further CAB approval.
Detailed technical explanation
How to think about this question
In ITIL-based change management, a change request includes a back-out or rollback plan that is reviewed and approved by the CAB alongside the forward change. The rollback plan typically specifies exact steps, such as restoring from a pre-change backup (e.g., using RMAN for Oracle or Veeam for virtual machines) or reverting configuration files (e.g., rolling back a Windows registry change or a Linux kernel parameter). The post-implementation review (PIR) is a formal process that documents the failure, analyzes root cause, and updates the Known Error Database (KEDB) to prevent recurrence.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A security team runs a vulnerability scan on a web application and discovers an unpatched SQL injection flaw. The team prioritises remediation by CVSS score — critical flaws are patched within 24 hours, high within 7 days. Questions like this test whether you understand vulnerability management processes, scanning tools, and remediation prioritisation.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Security Operations and Administration — study guide chapter
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FAQ
Questions learners often ask
What does this SSCP question test?
Security Operations and Administration — This question tests Security Operations and Administration — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Execute the rollback plan and schedule a post-implementation review — Option A is correct because the change was already approved by the CAB, and the rollback plan is a pre-approved contingency within the original change request. Executing the rollback immediately restores service stability, and scheduling a post-implementation review (PIR) captures lessons learned and ensures compliance with the change management policy. This aligns with ITIL best practices, where rollback is part of the implementation plan and does not require a new change request.
What should I do if I get this SSCP question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jul 4, 2026
This SSCP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSCP exam.
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