mediumMultiple ChoiceObjective-mapped
SSCP Practice Question: An organization's help desk receives multiple…
An organization's help desk receives multiple reports of employees unable to access a critical internal application. The IT team confirms the application server is running. What is the FIRST step in the incident response process?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the reports and confirm the scope of the issue
The initial step in incident response is to identify and verify the incident. Option B is wrong because containment comes after identification. Option C is wrong because eradication follows containment. Option D is wrong because recovery is performed after eradication.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Verify the reports and confirm the scope of the issue
Why this is correct
The incident response process begins with identification and verification.
- ✗
Restore the application from the latest backup
Why it's wrong here
Recovery happens after the incident is contained and eradicated.
- ✗
Remove any malicious software from the server
Why it's wrong here
Eradication is a later step in the process.
- ✗
Isolate the affected systems from the network
Why it's wrong here
Containment occurs after the incident has been confirmed.
Go deeper
Related to this question
About these practice questions
One of 920 original SSCP practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SSCP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSCP exam.