SSCP Security Operations and Administration Practice Question
This SSCP practice question tests your understanding of security operations and administration. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A small business has 50 employees and uses a cloud-based email service. The IT manager receives a report that several employees have been receiving phishing emails that appear to come from the company's CEO. The emails request that employees purchase gift cards and send the codes urgently. Two employees have already complied, losing $500 total. The manager wants to prevent this from recurring. The company has a limited budget and no dedicated security staff. Which of the following actions should the manager take FIRST?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable multi-factor authentication (MFA) on the CEO's email account
Implementing multi-factor authentication (MFA) on the CEO's account prevents attackers from using stolen credentials to send phishing emails. Option A is training, which is important but does not stop the current vector; B is a long-term policy; D is a technical control but does not prevent the initial account compromise.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Create a policy prohibiting gift card purchases
Why it's wrong here
A policy without technical controls is unlikely to stop determined attackers.
✓
Enable multi-factor authentication (MFA) on the CEO's email account
Why this is correct
MFA significantly reduces the risk of account takeover, which is the source of these phishing emails.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Conduct security awareness training for all employees
Why it's wrong here
Training is important but does not prevent the CEO's account from being compromised and abused.
✗
Set up email filtering rules to block emails with the CEO's name
Why it's wrong here
Attackers can easily change the display name, making this control ineffective.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
An employee at a financial services firm receives an email that appears to come from the IT helpdesk, asking them to reset their password via a link. The link leads to a convincing fake portal that harvests credentials. Security teams use phishing simulations and security-awareness training to reduce this attack vector. Questions like this test whether you can identify social engineering techniques and appropriate controls.
What to study next
Got this wrong? Here's your next step.
Identify which SSCP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Security Operations and Administration — This question tests Security Operations and Administration — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enable multi-factor authentication (MFA) on the CEO's email account — Implementing multi-factor authentication (MFA) on the CEO's account prevents attackers from using stolen credentials to send phishing emails. Option A is training, which is important but does not stop the current vector; B is a long-term policy; D is a technical control but does not prevent the initial account compromise.
What should I do if I get this SSCP question wrong?
Identify which SSCP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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This SSCP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSCP exam.
Question Discussion
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