When aligning GRC objectives with business goals, which metric best demonstrates the value of an integrated GRC program to a Board of Directors?
Trap 1: The number of tickets opened in the GRC helpdesk.
This measures support load, not GRC effectiveness.
Trap 2: The total storage space consumed by evidence files.
Infrastructure metrics are not business value metrics.
Trap 3: The number of users logged into the GRC platform daily.
System usage is a vanity metric.
- A
The number of tickets opened in the GRC helpdesk.
Why wrong: This measures support load, not GRC effectiveness.
- B
The total storage space consumed by evidence files.
Why wrong: Infrastructure metrics are not business value metrics.
- C
The number of users logged into the GRC platform daily.
Why wrong: System usage is a vanity metric.
- D
The percentage reduction in repeat audit findings.
This is a key performance indicator (KPI) demonstrating effective risk remediation.