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CRISC Practice Question: A regional bank uses a centralized GRC platform…
A regional bank uses a centralized GRC platform to monitor key risk indicators (KRIs) for operational risk. The chief risk officer (CRO) reviews the monthly risk report and notices that the KRI 'number of system outages exceeding 4 hours' has been consistently reported as 0 for the past six months. However, the IT incident log shows three such outages in the same period. The CRO suspects the KRI is not being accurately reported. What should the risk manager do next?
⚠ Common exam trap
Test-takers frequently confuse the need to remediate the reporting failure with the need to remediate the risk itself, leading them to choose an option that addresses the outages directly (like adding controls or updating the register) rather than first diagnosing the KRI data pipeline.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Investigate the KRI calculation and data feed to identify why outages are not being captured
The risk manager must first investigate the KRI calculation and data feed to determine why the IT incident log shows three outages but the KRI reports zero. Without understanding the root cause of the reporting discrepancy—whether it is a data integration error, a threshold misconfiguration, or a failure in the GRC platform's automated data collection—any subsequent action would be premature and could mask the underlying control monitoring failure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add additional controls to reduce the likelihood of system outages
Why it's wrong here
Implementing controls without confirming the actual risk level may be premature and inefficient.
- ✗
Update the risk register to reflect the recent outage incidents
Why it's wrong here
Updating the risk register is important but addressing the KRI reporting failure should take priority to ensure ongoing monitoring accuracy.
- ✓
Investigate the KRI calculation and data feed to identify why outages are not being captured
Why this is correct
Understanding the data integrity issue is the first step to ensure accurate monitoring and reporting.
- ✗
Increase the KRI threshold to 2 outages to align with historical data
Why it's wrong here
Adjusting thresholds without validating data could hide underlying reporting issues and does not address the root cause.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CRISC practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CRISC exam.