- A
Contact the application vendor to report a potential performance issue.
Why wrong: Contacting the vendor should only be done after internal analysis.
- B
Verify the alert by reviewing real-time logs and metrics, then assess the potential impact on business operations.
Verification and impact assessment are the correct first steps.
- C
Compare current response time with historical baselines to determine if this is an anomaly.
Why wrong: This can be done after verification, but not as the first step.
- D
Escalate the alert to the IT operations manager and the application owner immediately.
Why wrong: Escalating before verification may cause unnecessary alarm.
CRISC Risk and Control Monitoring and Reporting Practice Question
This CRISC practice question tests your understanding of risk and control monitoring and reporting. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A financial institution has implemented a continuous monitoring solution for its core banking application. The monitoring team receives an alert indicating that the average response time for a critical transaction has exceeded the threshold for the past 15 minutes. The transaction volume during this period is within normal range. What should be the FIRST step in the incident response process?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"first"Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Verify the alert by reviewing real-time logs and metrics, then assess the potential impact on business operations.
The first step in incident response is to validate the alert by reviewing real-time logs and metrics to confirm it is not a false positive, and then assess the potential impact on business operations. This aligns with the NIST SP 800-61 incident response lifecycle, where detection and analysis precede containment or escalation. Without verification, subsequent actions like vendor contact or escalation may be premature and waste resources.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Contact the application vendor to report a potential performance issue.
Why it's wrong here
Contacting the vendor should only be done after internal analysis.
- ✓
Verify the alert by reviewing real-time logs and metrics, then assess the potential impact on business operations.
Why this is correct
Verification and impact assessment are the correct first steps.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Compare current response time with historical baselines to determine if this is an anomaly.
Why it's wrong here
This can be done after verification, but not as the first step.
- ✗
Escalate the alert to the IT operations manager and the application owner immediately.
Why it's wrong here
Escalating before verification may cause unnecessary alarm.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse 'analysis' (comparing to baselines) or 'escalation' as the first step, but CRISC emphasizes that verification and impact assessment must precede any further action to avoid wasted effort on false alarms.
Detailed technical explanation
How to think about this question
Continuous monitoring solutions often use agents or log aggregators (e.g., Splunk, Prometheus) to collect metrics like response time percentiles (p95, p99). A 15-minute sustained threshold breach suggests a systemic issue rather than a transient spike, but false positives can occur due to monitoring tool misconfiguration, clock skew, or sampling errors. Verifying with real-time logs (e.g., application server logs, database query times) and correlating with transaction volume ensures the alert reflects actual application performance before initiating costly incident response procedures.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the CRISC exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this CRISC question test?
Risk and Control Monitoring and Reporting — This question tests Risk and Control Monitoring and Reporting — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify the alert by reviewing real-time logs and metrics, then assess the potential impact on business operations. — The first step in incident response is to validate the alert by reviewing real-time logs and metrics to confirm it is not a false positive, and then assess the potential impact on business operations. This aligns with the NIST SP 800-61 incident response lifecycle, where detection and analysis precede containment or escalation. Without verification, subsequent actions like vendor contact or escalation may be premature and waste resources.
What should I do if I get this CRISC question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 11, 2026
This CRISC practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CRISC exam.
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