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CISA Practice Question: Which TWO of the following are components of the…
Which TWO of the following are components of the IT balanced scorecard?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Financial perspective
The IT balanced scorecard typically includes financial, customer, internal process, and learning and growth perspectives.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Financial perspective
Why this is correct
Financial perspective measures IT's contribution to financial objectives.
- ✓
Customer perspective
Why this is correct
Customer perspective measures IT service quality and user satisfaction.
- ✗
Technology perspective
Why it's wrong here
Technology is not a standard perspective; learning and growth covers skills and innovation.
- ✗
Compliance perspective
Why it's wrong here
Compliance is often part of internal processes or governance.
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Security perspective
Why it's wrong here
Security is not a separate perspective; it may be included within internal processes or others.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.