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CISA Practice Question: Which THREE of the following are valid reasons…
Which THREE of the following are valid reasons for implementing a service level management process? (Select THREE.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To monitor and report on service performance
Service level management ensures alignment with business needs, monitors performance, and provides a basis for improvement.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To ensure all IT staff are certified
Why it's wrong here
Certification is not part of SLM.
- ✓
To monitor and report on service performance
Why this is correct
SLM includes monitoring and reporting.
- ✗
To eliminate the need for IT support
Why it's wrong here
SLM does not eliminate support; it sets expectations.
- ✓
To provide a basis for continuous improvement
Why this is correct
SLM identifies gaps for improvement.
- ✓
To define and agree on service level targets
Why this is correct
This is a primary goal of SLM.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.