hardMultiple SelectObjective-mapped
CISA Practice Question: Which THREE of the following are components of…
Which THREE of the following are components of the ITIL 4 service value system? (Select THREE)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Continual improvement
ITIL 4's service value system includes the service value chain, guiding principles, governance, practices, and continual improvement. The service value chain, guiding principles, and continual improvement are key components. Service level agreements are outputs, not components of the system. The four dimensions are part of the service value system but are not listed as components; they are dimensions. The question asks for three, and the correct ones are: service value chain, guiding principles, and continual improvement.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Continual improvement
Why this is correct
Continual improvement is a key component of the ITIL 4 service value system, as it ensures ongoing enhancement of services.
- ✗
Four dimensions of service management
Why it's wrong here
The four dimensions of service management are part of the ITIL 4 framework but are not components of the service value system; they are cross-cutting considerations that affect all components.
- ✓
Service value chain
Why this is correct
The service value chain is a central component of the ITIL 4 service value system, describing the activities that create value.
- ✗
Service level agreements
Why it's wrong here
Service level agreements (SLAs) are outputs of the service value system, not components; they are defined through the design and transition practices.
- ✓
Guiding principles
Why this is correct
Guiding principles are a core component of the ITIL 4 service value system, providing universal recommendations to guide organizations in their service management activities.
Go deeper
Related to this question
About these practice questions
This CISA question is part of Courseiva's 995-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.