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CISA Practice Question: Is a key component of an IT balanced scorecard…
Which of the following is a key component of an IT balanced scorecard from the 'internal process' perspective?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
System availability percentage
The internal process perspective focuses on operational efficiency and effectiveness, such as system availability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Customer satisfaction score
Why it's wrong here
This is a customer perspective metric.
- ✗
Employee satisfaction
Why it's wrong here
This is typically part of the learning and growth perspective.
- ✓
System availability percentage
Why this is correct
System availability reflects internal process performance.
- ✗
IT budget variance
Why it's wrong here
This is a financial perspective metric.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.