The answer is to implement a vulnerability management program. This is the best long-term remediation because a vulnerability management program provides a systematic, continuous process for identifying, classifying, and remediating missing patches, directly addressing the root cause of the expired contract rather than just treating the symptom. On the Certified Information Systems Auditor CISA exam, this question tests your understanding of process-level controls versus tactical fixes; the common trap is choosing “renew the contract” or “apply the patch immediately,” which are necessary but do not prevent future gaps. The exam emphasizes that a mature vulnerability management program ensures ongoing patch compliance regardless of contract status. Memory tip: think “process over patch” — a program prevents the problem, while a patch only fixes the moment.
CISA Practice Question: Information Systems Operations and Business Resilience
This CISA practice question tests your understanding of information systems operations and business resilience. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During an incident, the IT team identifies that a critical patch was not applied due to an expired software maintenance contract. Which of the following is the BEST long-term remediation?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Implement a vulnerability management program
A vulnerability management program ensures systematic identification and remediation of missing patches, addressing the root cause. Immediate patching and isolation are tactical; renewing the contract is necessary but not a process improvement.
Key principle: NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Renew the maintenance contract
Why it's wrong here
Renewal is part of the solution but a program is needed to manage patches.
✗
Apply the patch immediately
Why it's wrong here
Immediate patching is reactive and does not prevent recurrence.
✗
Isolate the affected system
Why it's wrong here
Isolation mitigates immediate risk but does not fix the process.
✓
Implement a vulnerability management program
Why this is correct
Correct: A formal program ensures patches are timely and contracts are monitored.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Static NAT maps one inside address to one outside address.
Common exam traps
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Detailed technical explanation
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
Static NAT maps one inside address to one outside address.
PAT allows many inside hosts to share one public address using ports.
Inside local and inside global describe the private and translated addresses.
NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
→Identify inside and outside interfaces first.
→Check whether the scenario needs static NAT, dynamic NAT or PAT.
→Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related CISA NAT questions on configuration and troubleshooting.
Information Systems Operations and Business Resilience — This question tests Information Systems Operations and Business Resilience — Static NAT maps one inside address to one outside address..
What is the correct answer to this question?
The correct answer is: Implement a vulnerability management program — A vulnerability management program ensures systematic identification and remediation of missing patches, addressing the root cause. Immediate patching and isolation are tactical; renewing the contract is necessary but not a process improvement.
What should I do if I get this CISA question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related CISA NAT questions on configuration and troubleshooting.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Static NAT maps one inside address to one outside address.
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Question Discussion
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