CISA Governance and Management of IT Practice Question
Exhibit
IT BSC Report Q1 2025: - Financial: Actual 80% of plan (Target 90%) - Customer: Satisfaction score 4.2/5 (Target 4.0) - Internal Process: SLA compliance 95% (Target 99%) - Learning & Growth: Training hours 120 (Target 150)
Refer to the exhibit. Which perspective shows the greatest deviation from target?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Learning & Growth
Learning & Growth is 30 hours short of 150 (20% deficit), while Financial is 10% short, Internal Process is 4% short, and Customer exceeds target. Thus, Learning & Growth has the largest negative gap.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Customer
Why it's wrong here
Exceeds target, so no deficit.
- ✓
Learning & Growth
Why this is correct
20% below target, the largest deviation.
- ✗
Financial
Why it's wrong here
10% below target, but not the largest gap.
- ✗
Internal Process
Why it's wrong here
4% below target, smaller than Learning & Growth.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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