CISA Practice Question: Information Systems Operations and Business Resilience
An organization outsources its help desk to a third-party vendor. The contract includes a service level agreement (SLA) with response times. The auditor wants to ensure that the organization can monitor vendor performance. Which clause is most important?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Right-to-audit clause
The right-to-audit clause allows the organization to audit the vendor's processes and performance, ensuring SLA compliance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Exit strategy clause
Why it's wrong here
Incorrect: Exit strategy is important but does not directly monitor performance.
- ✓
Right-to-audit clause
Why this is correct
Correct: The right-to-audit clause enables the organization to verify the vendor's compliance with SLAs.
- ✗
Indemnification clause
Why it's wrong here
Incorrect: Indemnification addresses liability, not performance.
- ✗
Confidentiality clause
Why it's wrong here
Incorrect: Confidentiality protects data, not performance monitoring.
Go deeper
Related to this question
About these practice questions
Courseiva writes every CISA question from scratch — 995 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.