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CISA Practice Question: Is implementing a new IT service management…
An organization is implementing a new IT service management system based on ITIL 4. Which TWO of the following are guiding principles of ITIL 4?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
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Focus on value
ITIL 4 has seven guiding principles, including 'Focus on value' and 'Start where you are'.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Focus on value
Why this is correct
This is one of the ITIL 4 guiding principles.
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Responsibility, strategy, acquisition
Why it's wrong here
These are principles from ISO/IEC 38500.
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Evaluate, direct, monitor
Why it's wrong here
This is a governance objective from COBIT 2019.
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Align, plan, organize
Why it's wrong here
This is a management objective domain in COBIT.
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Start where you are
Why this is correct
This is another ITIL 4 guiding principle.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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