The answer is to require managers to ensure their teams complete training and escalate non-compliance to HR. This is the best course of action because enforcing information security training compliance relies on a clear chain of accountability, where managers enforce the policy and HR applies consequences, making the mandate credible and enforceable. On the CISA exam, this tests your understanding of governance controls and the role of human resources in policy enforcement, often appearing as a trap where candidates choose to extend deadlines or reduce training frequency, which only weakens the security culture. A key memory tip is "Escalate, don't procrastinate"—non-compliance must be escalated through management and HR, not accommodated by lowering standards.
CISA Governance and Management of IT Practice Question
This CISA practice question tests your understanding of governance and management of it. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An organization has a policy requiring annual information security awareness training for all employees. During a recent audit, it was found that 20% of employees had not completed the training. What is the BEST course of action for the IT governance committee?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Require managers to ensure their teams complete training and escalate non-compliance to HR.
Option B is correct because enforcing compliance through HR and management reinforces the policy. Option A is wrong because extending the deadline does not address non-compliance. Option C is wrong because reducing training frequency weakens security. Option D is wrong because training is a mandatory policy, not optional.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Reduce the training frequency to biennial.
Why it's wrong here
Reducing frequency weakens security posture.
✓
Require managers to ensure their teams complete training and escalate non-compliance to HR.
Why this is correct
Manager accountability and HR escalation enforce policy.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Extend the training deadline by three months.
Why it's wrong here
Extension does not enforce accountability.
✗
Make the training optional for employees with high performance ratings.
Why it's wrong here
Selective exemption undermines policy.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the CISA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which CISA exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Governance and Management of IT — This question tests Governance and Management of IT — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Require managers to ensure their teams complete training and escalate non-compliance to HR. — Option B is correct because enforcing compliance through HR and management reinforces the policy. Option A is wrong because extending the deadline does not address non-compliance. Option C is wrong because reducing training frequency weakens security. Option D is wrong because training is a mandatory policy, not optional.
What should I do if I get this CISA question wrong?
Identify which CISA exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.
Question Discussion
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