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CISA Practice Question: An IT balanced scorecard for a retail company…
An IT balanced scorecard for a retail company shows that the percentage of IT projects delivered on time has decreased from 85% to 70%. Which perspective of the balanced scorecard is MOST directly affected?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Internal Process
The internal process perspective focuses on operational efficiency and project delivery metrics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Learning and Growth
Why it's wrong here
Learning and growth includes training and innovation.
- ✗
Financial
Why it's wrong here
Financial perspective includes cost and profitability, not project timeliness.
- ✗
Customer
Why it's wrong here
Customer perspective measures satisfaction and service levels.
- ✓
Internal Process
Why this is correct
Project delivery metrics are part of internal processes.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.