CISA Practice Question: Information Systems Operations and Business Resilience
An IT auditor is reviewing the problem management process. The IT team maintains a repository of known errors with documented workarounds. Which component of problem management is this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Known error database
A known error database (KEDB) is used to store known errors and workarounds to expedite incident resolution.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service request
Why it's wrong here
Incorrect: Service requests are separate from problem management.
- ✗
Root cause analysis
Why it's wrong here
Incorrect: Root cause analysis is the process of identifying the underlying cause of incidents, not a repository.
- ✓
Known error database
Why this is correct
Correct: The known error database stores known errors and workarounds, aiding in faster incident resolution.
- ✗
Problem record
Why it's wrong here
Incorrect: A problem record documents the investigation of a problem, but the repository of known errors is the KEDB.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.