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CISA Practice Question: An IT auditor is reviewing the organization's…

An IT auditor is reviewing the organization's policy hierarchy. Which of the following correctly represents the typical order from highest to lowest level?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Policy, Standard, Guideline, Procedure, Work instruction

The hierarchy is: Policy (high-level principles), Standard (mandatory requirements), Guideline (recommended practices), Procedure (step-by-step instructions), Work instruction (detailed task-level instructions).

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    Policy, Guideline, Standard, Procedure, Work instruction

    Why it's wrong here

    Guidelines are discretionary recommendations that sit below standards, so placing Guideline second misorders the chain. It is tempting because guidelines are advisory and often confused with standards, but this order would be correct only if guidelines were mandatory and standards optional.

  • ✓

    Policy, Standard, Guideline, Procedure, Work instruction

    Why this is correct

    Policy sits at the top, stating management intent, followed by standards that mandate specific controls, then guidelines, procedures and work instructions. Each lower layer becomes progressively more detailed and operational, satisfying the hierarchy the auditor must verify.

  • ✗

    Procedure, Policy, Standard, Guideline, Work instruction

    Why it's wrong here

    Procedures are operational, step-level documents that sit near the bottom of the hierarchy, so leading with Procedure inverts the authority chain. It is tempting because procedures are mandatory, but they would rank highest only in a scenario where no policy or standard existed above them.

  • ✗

    Standard, Policy, Guideline, Procedure, Work instruction

    Why it's wrong here

    This reverses the hierarchy: standards sit below policies, and guidelines sit below standards, so placing Standard first inverts the authority chain. It is tempting because all five artefacts exist, but the ordering is correct only when policy is named as the highest-level document.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.