A company's web service has a Service Level Objective (SLO) of 99.9% monthly availability. In a 30-day month, how many minutes of downtime are allowed before the SLO is violated?
Trap 1: ~4.3 minutes
4.3 minutes corresponds to 99.99% (four nines) availability, not 99.9% (three nines). Three nines allows approximately 10× more downtime.
Trap 2: ~7.2 hours
7.2 hours corresponds to approximately 99% availability (two nines). 99.9% is an order of magnitude more restrictive.
Trap 3: ~8.6 hours
8.6 hours is roughly 99% availability. 99.9% availability allows only ~43 minutes of downtime per month.
- A
~4.3 minutes
Why wrong: 4.3 minutes corresponds to 99.99% (four nines) availability, not 99.9% (three nines). Three nines allows approximately 10× more downtime.
- B
~43.2 minutes
99.9% availability = 0.1% downtime. In a 30-day month (43,200 minutes), 0.1% = 43.2 minutes of allowed downtime — the classic 'three nines' error budget.
- C
~7.2 hours
Why wrong: 7.2 hours corresponds to approximately 99% availability (two nines). 99.9% is an order of magnitude more restrictive.
- D
~8.6 hours
Why wrong: 8.6 hours is roughly 99% availability. 99.9% availability allows only ~43 minutes of downtime per month.