- A
Basic support
Why wrong: Basic support provides documentation and community support only — no technical support engineers, no guaranteed response times, no TAM.
- B
Standard support
Why wrong: Standard support provides business-hours support with a 4-hour P1 response — not the 1-hour response or dedicated TAM required.
- C
Premium support
Premium support provides 24/7 support, 15-minute P1 response, a dedicated Technical Account Manager (TAM), and proactive technical reviews. This meets both the <1 hour and TAM requirements.
- D
Enhanced support
Why wrong: Enhanced support provides 1-hour P1 response, but a dedicated TAM is a Premium feature. If both criteria are required, Premium is the correct tier.
Question 407 of 1,000
Google Cloud Support Tiers: Which One Includes a TAM and Sub-1-Hour Response?
This GCDL practice question tests your understanding of scaling with google cloud operations. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company running critical applications on Google Cloud wants access to technical support with a response time under 1 hour for critical issues and a dedicated Technical Account Manager (TAM). Which Google Cloud support tier should they purchase?
Quick Answer
The answer is Premium support. This is the correct choice because it is the only Google Cloud support tier that includes a dedicated Technical Account Manager (TAM) and guarantees a sub-1-hour response time for critical P1 issues, directly meeting the requirement for both a TAM and fast escalation. On the Google Cloud Digital Leader exam, this question tests your understanding of support tier capabilities, specifically that Basic and Standard tiers offer slower SLAs and no TAM, while Enhanced support is not a valid tier—a common trap where candidates might confuse it with Premium. Remember that Premium is the only tier with both a named TAM and the fastest critical response, so if the scenario mentions a dedicated account manager and under-one-hour response, the answer is always Premium. A simple memory tip: “Premium = Personal TAM + Prompt P1.”
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Premium support
Premium support is the only Google Cloud tier that includes a dedicated Technical Account Manager (TAM) and a response time under 1 hour for critical (P1) issues. Basic and Standard support offer slower SLAs and no TAM, while Enhanced support is not a valid Google Cloud tier.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic support
Why it's wrong here
Basic support provides documentation and community support only — no technical support engineers, no guaranteed response times, no TAM.
- ✗
Standard support
Why it's wrong here
Standard support provides business-hours support with a 4-hour P1 response — not the 1-hour response or dedicated TAM required.
- ✓
Premium support
Why this is correct
Premium support provides 24/7 support, 15-minute P1 response, a dedicated Technical Account Manager (TAM), and proactive technical reviews. This meets both the <1 hour and TAM requirements.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Enhanced support
Why it's wrong here
Enhanced support provides 1-hour P1 response, but a dedicated TAM is a Premium feature. If both criteria are required, Premium is the correct tier.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Google Cloud often tests the misconception that 'Enhanced support' is a real Google Cloud tier, when in fact only Basic, Standard, and Premium exist, and candidates may confuse the TAM requirement with Standard support's faster SLA.
Detailed technical explanation
How to think about this question
Google Cloud's Premium support tier provides a 15-minute response SLA for P1 (critical) issues, not just under 1 hour, and assigns a dedicated TAM who proactively reviews architecture, conducts quarterly business reviews, and provides incident management. The TAM acts as a single point of escalation for complex multi-service issues, leveraging internal Google engineering resources. In contrast, Standard support uses a shared support model with no named contact, relying on tiered case routing.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A media company stores terabytes of video archives that are accessed once a year for audit purposes. Moving these objects to a cold storage tier (Azure Archive, S3 Glacier, or Google Nearline) costs a fraction of hot storage. Questions like this test whether you understand storage tiers, access frequency tradeoffs, and retrieval latency requirements.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this GCDL question test?
Scaling with Google Cloud operations — This question tests Scaling with Google Cloud operations — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Premium support — Premium support is the only Google Cloud tier that includes a dedicated Technical Account Manager (TAM) and a response time under 1 hour for critical (P1) issues. Basic and Standard support offer slower SLAs and no TAM, while Enhanced support is not a valid Google Cloud tier.
What should I do if I get this GCDL question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 30, 2026
This GCDL practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the GCDL exam.
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