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SK0-005 troubleshooting Practice Question

Following a firmware update on a server's RAID controller, the server fails to boot and reports "No boot device found." The RAID array status shows healthy in the controller BIOS. Which THREE of the following actions should the administrator take to resolve the issue? (Choose three.)

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Roll back the RAID controller firmware

Options A, B, and E are correct. Rolling back firmware can undo a bad update. Verifying boot order ensures the correct device is first. Resetting the controller configuration may clear incompatible settings from the update. Rebuilding the array is unnecessary as it is healthy. Installing OS drivers is impossible without a booted OS.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Roll back the RAID controller firmware

    Why this is correct

    If the new firmware caused the boot issue, rolling back to the previous version can restore functionality.

  • Rebuild the RAID array from backup

    Why it's wrong here

    The array is healthy; rebuilding would erase data and is unnecessary when the logical volume is intact.

  • Reset the RAID controller configuration to defaults

    Why this is correct

    Resetting to factory defaults can clear any misconfigurations introduced by the firmware update while preserving the logical drive.

  • Verify the boot order in the system BIOS

    Why this is correct

    The firmware update may have altered the boot priority; ensuring the RAID array is first can resolve a 'no boot device' error.

  • Install the latest drivers for the RAID controller in the OS

    Why it's wrong here

    Driver installation requires booting into the OS; since the server cannot boot, this step cannot be performed.

Visual reference

Client Recursive Resolver Root DNS (13 root servers) TLD DNS (.com, .org, …) Authoritative example.com query IP addr answer

Quick reference

RAID Level Comparison

RAID LevelMin DisksFault ToleranceReadWriteUsable Capacity
RAID 02NoneExcellentExcellent100%
RAID 121 diskGoodModerate50%
RAID 531 diskGoodModerate67–94%
RAID 642 disksGoodLower50–88%
RAID 1041 disk per mirrorExcellentGood50%

RAID is not a backup strategy — it protects against disk failure but not against accidental deletion, ransomware, or site-level events.

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Last reviewed: Jul 26, 2026

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This SK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SK0-005 exam.